Features & Details
Your Departure luggage is covered by our Premier Warranty.
1-year FREE Exchange – You can get a brand-new luggage with the same SKU as you purchased if the shell is broken within the first year of purchase.
5-year FREE Repair – We offer 5-year FREE of charge repair for functional parts. The damage of functional parts which caused by carriers (e.g., Airlines) are included.
Lifelong FREE Defects – We offer lifelong FREE of charge for manufacturing defects in material and craftsmanship. ‘Lifetime’ is defined as the lifetime of the product not of the purchaser
Lifelong On-demand Parts Repair – Most of the luggage parts will never be short for a lifelong period.
Short Repair Time: We provide short repair service to make sure your trip will not be delayed. Most of the repair will be done within 10 business days.
Shipping Fee for Repair: You are responsible for the fee of shipping your bag to us or bring it to our store. However, we will ship your bag back to you FREE of charge.
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Departure Thong Lor store officially started operating!Departure is pleased to have the opportunity serving you all!