Frequently Asked Questions

Check out our FAQ below, or drop us a line at your convenience to
We’ll get back to you as soon as possible.


We do not retain your credit card information after your order is completed; it is submitted directly to our payment gateway partners for payment processing. Every credit card transaction on Departure occurs within a secure environment. Your card details will be protected using the PCI DSS Compliance (The Payment Card Industry Data Security Standard ) used by Omise.

No. Unfortunately, once the order has been placed, you may not change your payment method.

Shipping & Delivery

You can always check the status of your order by clicking on:
•  My Account in the navigation bar,
•  Track my order in the footer below, or here.
Once you have placed an order, you will receive a shipment notification through email / SMS which will allow you to check your delivery status online.

We currently ship everywhere in Thailand. If you don't live in Thailand but still love our products so bad, drop us an email by clicking here and let us help you.

Yes. If you meet one of the condition below, you can enjoy the free shipping!
•  Buy at least 1 luggage
•  Spend 8000฿ or more
Note: The free shipping condition may be affected by promotions.

Please drop your request to our customer care team by clicking here and we will make the changes for you. The order information cannot be changed once we ship out your order.

You will receive your order in 2-5 working days after you have received the order confirmation email / SMS. This timeline might be longer if you have ordered outside of Thailand.

Return & Exchange

If you want to return a product, feel free to drop your request to our customer care team by clicking here and our team will assist in returning your order.