We are confident that you won’t go back to “normal” luggage after experiencing the joys of Departure Luggage. However, we also know that you may need some time to play with it and feel the difference of it. Sometimes you really need to own it so you can tell if this is for you.
During Your 100 Day Free Trial
To get a better feel of your luggage, we suggest you to pack a similar weight to what you will be traveling with and testing it in an indoor environment such as home, shopping mall, etc. If you don’t like it, you are welcome to send the product back to us within 100 days for a full refund, no questions asked.
We know that you are very excited to start the 100 Day Free Trial NOW, and we are happy for you as well. Before you start the program, there are some scenarios you should keep in mind that are not eligible for return, if:
• You don’t return the product to us in the original condition and in the original packaging.
• Your item has been customized.
• Your order consists of 20 or more individual items; or you purchase more than 50 items within a 6-month period (applies to both individual and corporate customers).
• You have already returned the product once previously.
As you meet the requirement above, you only need to call us at +66 2 115 9008 or drop us an email at firstname.lastname@example.org. We will contact you with the shipment information or you can bring it to our stores. Your only responsibility will be the shipment fee. Once our Team finish reviewing the product, you can get your money back.
Note: If this is really the case that you do meet the any of the scenarios above, we will need you to pay for the shipment to get your product back (we will send you by email). We will arrange the shipment once we receive the payment. However, if our Team do not hear from you for more than three months, we may donate it to charity.
After Your 100 Day Free Trial
Our Premier Warranty have your product protected starting from the moment you purchase it. Therefore, the warranty coverage has just started when your 100 Day Free Trial comes to an end. The warranty comes with an 1-year Free Exchange if the shell is broken, 5-year Free Repairing for all functional parts and lifelong Free of charge for manufacturing defects in material and craftsmanship.
Note: Our 100 Day Free Trial is for Departure Product purchased through departure.co.th & official stores in Thailand ONLY. We reserve the right to refuse orders and refunds which we have identified as fraudulent.